---
title: "How to Edit Consumer`s Phone #?"
description: Customers sometimes enter an incorrect phone number when signing up, which prevents them from receiving the login verification code. Dealer staff cannot edit a consumer’s phone number because TDC acco
---

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# How to Edit Consumer\`s Phone #?

Customers sometimes enter an incorrect phone number when signing up, which prevents them from receiving the login verification code. **Dealer staff cannot edit a consumer’s phone number** because TDC accounts are created and owned by the consumer. Dealership staff **do not have access to edit customer accounts or account data** for security and compliance reasons. However, you can assist customers in updating their phone numbers by guiding them through the process below.

#### **Steps to Help Customers Update Their Phone Number**

1. **Direct the customer to the dealership kiosk.**
2. Have them select **"Existing User."**
3. Ask the customer to enter their **email address** to log in.
4. Instruct them to click on **"Click Here to Receive Email Instead."** 
     - This will send a **verification code to their email** instead of their phone.

![Help Articles - Graphics (16)](https://knowledgebase.thedealersconcierge.com/hs-fs/hubfs/Help%20Articles%20-%20Graphics%20(16).png?width=688&height=387&name=Help%20Articles%20-%20Graphics%20(16).png)

1. The customer should check their email and enter the **verification code** on the kiosk.
2. Once logged in, have them navigate to **"Settings"** in the top-right corner of the Buyer Portal.
3. Inside **Settings**, they can **edit their phone number** and save the changes.

![Help Articles - Graphics (17)](https://knowledgebase.thedealersconcierge.com/hs-fs/hubfs/Help%20Articles%20-%20Graphics%20(17).png?width=688&height=387&name=Help%20Articles%20-%20Graphics%20(17).png)

#### **Key Points for Dealership Staff**

- **Only the customer can update their phone number in their TDC account.**
- **Once updated, future login verification codes will be sent to the new phone number.**
- If the customer **cannot access their email**, they may need to work with dealership staff to explore alternative solutions, such as using a different email they have access to.

By following these steps, you can help customers regain access to their accounts while ensuring compliance with TDC’s security policies.

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