---
title: How to Manage Users in Dealer Groups
description: Set up group-level or multi-store access for staff members across rooftops
---

[Skip to content](https://knowledgebase.thedealersconcierge.com/knowledge/how-to-manage-users-in-dealer-groups#main-content)

English

Show submenu for translations

![Logo (4).png\]](https://knowledgebase.thedealersconcierge.com/hs-fs/hubfs/Logo%20(4).png?height=40&name=Logo%20(4).png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations

 Your TDC Knowledge Navigator

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://knowledgebase.thedealersconcierge.com/knowledge?hsLang=en)
2. [Dealer Dashboard](https://knowledgebase.thedealersconcierge.com/knowledge/dealer-dashboard?hsLang=en)
3. [User Management](https://knowledgebase.thedealersconcierge.com/knowledge/dealer-dashboard?hsLang=en#user-management)

# How to Manage Users in Dealer Groups

## Set up group-level or multi-store access for staff members across rooftops

TDC supports **Dealer Groups**, which may include multiple rooftops (stores) under one umbrella. User access can be managed at the group level or restricted to specific dealerships, depending on your needs.

Only **Group Admins** can manage users across the entire group.

---

### Group-Level Access

Some users (e.g., regional managers, compliance officers) need to access all rooftops in the group.

To grant group-level access:

1. Navigate to the **Staff** tab in the Dashboard.
2. Find the staff member using the **search bar**.
3. Under **Group Level Permissions**, select the desired role.
4. Save changes.

![](https://knowledgebase.thedealersconcierge.com/hs-fs/hubfs/Help%20Articles%20-%20Graphics%20(24)-png.png?width=2732&height=1536&name=Help%20Articles%20-%20Graphics%20(24)-png.png)

👉 The user must **log out and log back in** for the new permissions to take effect.

When granted, these users can:

- Toggle between rooftops using the **rooftop switcher** in the top-center of the Dashboard.
- Access and manage data across the group.

![](https://knowledgebase.thedealersconcierge.com/hs-fs/hubfs/Help%20Articles%20-%20Graphics%20(23)-png-1.png?width=2732&height=1536&name=Help%20Articles%20-%20Graphics%20(23)-png-1.png)

---

### Limited Multi-Store Access

In other cases, you may want to give a staff member access to only **2 or 3 rooftops** instead of the full group.

To do this:

1. If the user does not yet exist in TDC, create them as a **new user** inside one dealership.
2. Create the **same user again** (using the **same email address**) at each additional dealership where they need access.
3. Once set up, the user only needs to **log out and log back in**.

Now, with one set of login credentials, the user can toggle between their assigned dealerships in the same way as group-level users—just limited to those rooftops.

---

By using **Group Level Permissions** or creating users across selected rooftops, you can fine-tune exactly how much access each staff member has—whether it’s the whole group or just a few stores.

- [Getting Started](https://knowledgebase.thedealersconcierge.com/knowledge/getting-started?hsLang=en)
- [Buyer Portal](https://knowledgebase.thedealersconcierge.com/knowledge/buyer-portal?hsLang=en#main-content)

    - [Co-Buyer](https://knowledgebase.thedealersconcierge.com/knowledge/buyer-portal?hsLang=en#co-buyer)
- [Co-Buyer](https://knowledgebase.thedealersconcierge.com/knowledge/co-buyer?hsLang=en)
- [Dealer Dashboard](https://knowledgebase.thedealersconcierge.com/knowledge/dealer-dashboard?hsLang=en#main-content)

    - [Deal Jacket](https://knowledgebase.thedealersconcierge.com/knowledge/dealer-dashboard?hsLang=en#deal-jacket)
    - [User Management](https://knowledgebase.thedealersconcierge.com/knowledge/dealer-dashboard?hsLang=en#user-management)
    - [Compliance Forms](https://knowledgebase.thedealersconcierge.com/knowledge/dealer-dashboard?hsLang=en#compliance-forms)
- [Pre- and Post- Purchase Forms](https://knowledgebase.thedealersconcierge.com/knowledge/pre-and-post-purchase-forms?hsLang=en)
- [Remote Transactions](https://knowledgebase.thedealersconcierge.com/knowledge/remote-transactions?hsLang=en)
- [Ongoing Feature Releases](https://knowledgebase.thedealersconcierge.com/knowledge/ongoing-feature-releases?hsLang=en)
- [Tips & Tricks](https://knowledgebase.thedealersconcierge.com/knowledge/tips-tricks?hsLang=en)

[![Chill listening crop-3](https://knowledgebase.thedealersconcierge.com/hs-fs/hubfs/TDC%20cropped.png?width=44&height=24&name=TDC%20cropped.png "Chill listening crop-3")](https://thedealersconcierge.com?hsLang=en)

thedealersconcierge.com Help Center

Copyright © 2026, The Dealer\`s Concierge